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Placing Your First Order

Placing Your First Order Here are the steps you need to follow to register for an account and place an order. If you have any problems when following these steps, please contact our customer service by phone (800-752-3805 in USA or 856-757-4848 from other countries) or by email at customerservice@coriell.org.
  1. Create an Account
  2. Find the Items You Want
  3. Add the Items to Your Shopping Cart
  4. Proceed to Checkout
  5. Configure your Delivery Information
  6. Choose a Payment Method
  7. Verify your Assurance Form Status
  8. Enter your Research Intent
  9. Indicate any Secondary Distribution Intentions
  10. Review and Submit your Order
  1. Create an Account
    Click on login on the Coriell home page or visit here. Click on "new user?" link in the login box to go to the first account registration page. Submit information for each of the following 6 steps.
    1. Step 1 - Email and Password
      The first account registration page asks for your email address and password (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about activating your account). You can check and see if you already have created an account with your email address by clicking on the "Check Username Availability" button. Click on "Next" to proceed to the next account registration page.
    2. Step 2 - User Information
      The second account registration page asks for your contact information (name, job title, phone number) and mailing address. Fill in the required information and click on "Next" to proceed to the next account registration page.
    3. Step 3 - Shipping Information
      The third account registration page asks for your shipping address. Click on the "Same as Mailing Information" checkbox to automatically fill in the shipping address if it is the same as your mailing address. The information you provide on this screen should be for the location to which your orders will be shipped. Please ensure that the shipping address is correct to avoid any problems with delivery of your orders.
    4. Step 4 - Billing Information
      The fourth account registration page asks for your billing address. Click on the "Same as Mailing Information" checkbox to automatically fill in the billing address if it is the same as your mailing address. Fill in the other required and optional fields such as name of billing department, phone number, email, and for the type of organization you are purchasing the biomaterials.
    5. Step 5 - Institutional Official Information
      The fifth account registration page asks for the contact information of the institutional official that can make legal commitments on behalf of your institution. This individual will need to sign the assurance forms and material transfer agreements that are required before your orders can be shipped. Click on the "Same as Mailing Information" checkbox to automatically fill in the address if it is the same as your mailing address. Fill in the other required and optional fields such as name, phone number, email, job title and job function.
    6. Step 6 - Principal Investigator Information
      The last account registration page asks for contact information of the principal investigator of the lab which will receive the biomaterials that are shipped from Coriell. Any correspondence about orders and shipments will also be sent to the principal investigator that is selected when the order is placed. Click on the "Same as Mailing Information" checkbox to automatically fill in the address if it is the same as your mailing address. Fill in the other required and optional fields such as department or division, phone number, and email.
    7. Post-registration Processes (Account Activation)
      Once you have completed the registration process you will immediately be sent an email to validate the email address that you entered in the first registration page. Click on the link provided in the email to activate your account. At this point you can save favorites lists and manage your account information. Coriell customer service must validate your principal investigator, institutional official, and billing information BEFORE any orders can be placed and processed. You can check the status of your account by going to the "My Account" page. Click on the "Manage Account" link to view and edit the information you entered during the account registration process. You will see if your account information has been approved or is pending approval by Coriell customer service.
  2. Find the Items You Want
    First you will need to browse or search for the items you would like to order. Keyword search boxes are located on every page of the catalog. You will also find links to browse lists and more detailed product-specific searches in the right navigation bar of each catalog collection, as well as on each collection home page. When you find an item that interests you, click the catalog ID of the item to see its product detail page. Here you will find more information about the item, including the products available (such as cell cultures, DNA, plates or panels). If you do not find what you are looking for in the catalog, you may want to contact our customer service by phone (800-752-3805 in USA or 856-757-4848 from other countries) or by email at customerservice@coriell.org.
  3. Add the Items to Your Shopping Cart
    If you want to order an item from Coriell, select the type of product you would like to order from the "Product" dropdown list on the catalog page (if there is more than one option), and then click the "Add to Cart" button on the item's product detail page. Alternatively, you can paste a list of the catalog numbers into a quick order (quick order is available after logging in to the “My Account Manager” page). Once you have added an item to your Cart, use the cart's top navigation bar or your browser's back button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Cart at any time by clicking the "View Cart" icon at the top of every page of our Web site.
  4. Proceed to Checkout
    Take a moment to review all of the items you have placed in your Cart. If you decide that you do not want to purchase a particular item, click the "Remove" button at the beginning of the item's row. You may also update the quantity of any items in your Cart, but please note that certain products are only available in predefined quantities. When you are ready to place an order for everything in your Cart, click the "Proceed to Checkout" button. If you are not logged in to your account, you will be taken to the login page where you can either login or register for an account. If you are logged in, you will be taken to the first page of the order form. If you are not ready to place the order at this time, you can click on the "Save List for Later" button. You will be asked to supply a name for your saved list so that you can easily reference this Cart in the future. The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact our customer service by phone (800-752-3805 in USA or 856-757-4848 from other countries) or by email at customerservice@coriell.org.
  5. Configure your Delivery Information
    Select the principal investigator, institution official, shipping address and billing address that apply to your order from the dropdown lists provided. If your account only has one principal investigator, institutional official, shipping or billing address on file, that information will be be pre-selected for you. Click on the "Next" button to proceed to the next checkout page.
  6. Choose a Payment Method
    Select the method of payment for your order. The options are bank transfer, credit card or purchase order. If purchasing by credit card or purchase order, you will be prompted for additional information at this time. You may also choose to bill shipping costs directly to your FedEx account at this time. Click on the "Bill your FedEx Account Directly" checkbox and you will be prompted to enter your FedEx account number. Click on the "Next" button to proceed to the next checkout page.
  7. Verify your Assurance Form Status
    Depending on the items that you are ordering, there may be different assurance forms that are required to be submitted. The assurance forms that are required for your order will be listed on this page, and you will see if your assurance form is current and on file, or if you must submit an assurance form so that your order can be processed. If you must submit an assurance form for the items that you are ordering, click on the link to download the assurance form, print form, obtain the required signatures from your institutional official and principal investigator, and Email the form to Coriell customer service. You can proceed with the checkout if you do not have the required assurance form on file, but your order will not be reviewed and approved until the form is received by Coriell. Click on the "Next" button to proceed to the next checkout page.
  8. Enter your Research Intent
    Enter information that indicates your research intentions with the biomaterials that are in your order. Select a research intent type from the dropdown list that is provided. Also, briefly provide research aims and general methods to be used with the biomaterial(s). Pasting of research abstract, grant or other document is acceptable for this requirement. If you are unable to complete the research intent information, please have the principal investigator use the forms that can be downloaded from this page as an aid in completing the information. If the information can not be entered directly at this time, please save this current order by using the "Save List for Later" button below. You will be able to continue with this order at any time by going back to your saved list. Click on the "Next" button to proceed to the next checkout page.
  9. Indicate any Secondary Distribution Intentions
    Depending on the items that you are ordering, there may be different policies about secondary distribution that are applicable to your order. Some collections prohibit secondary distribution, and others allow limited shared use. If the items in your order cannot be shared or distributed to another party, click on the "I Agree" button next to each collection that is displayed on this page. If the collection that you are ordering items from allows secondary distribution, select your proposed intentions for secondary distribution, if any, from the dropdown list, in addition to clicking on the "I Agree" button. Click on the "Next" button to proceed to the next checkout page.
  10. Review and Submit your Order
    Review the information that you have entered for accuracy before submitting your order. If you have any special handling requests, enter this information at this time in the text box provided. Click on "Submit" to submit your order to Coriell. You have now created an order and are given a Pre-Order number to use in communication with Coriell Customer Service. You will also receive a confirmation email that the order has been submitted.